Subscription, Cancellation, and Refund Policy

Updated October 16, 2026 · Version 2026-10-16

Your purchase

The initial public beta and all purchases are limited to United States users age 18 or older. Recorded adult eligibility is required before checkout.

Lectern Plus is a recurring software subscription provided by CT Studio, LLC. Review the exact price, currency, billing interval, renewal terms, and any applicable taxes before authorizing payment. The confirmation identifies your selected plan. Billing marked Test does not collect real payments.

We obtain express agreement to recurring charges before purchase. A subscription renews at the disclosed price and interval until canceled, subject to price-change rules below. We do not offer an undisclosed free trial or automatically buy generation credits on your behalf.

Cancel online

Open Settings → Billing and choose Cancel renewal, or use the linked customer portal. Cancellation stops future renewal and normally leaves Plus available through the displayed paid-through date. You do not need to call, explain your decision, complete a survey, or purchase something else. Save the cancellation confirmation.

Cancel before the next renewal to avoid another charge. Deleting a browser app, signing out, or simply not using Lectern does not cancel a subscription. Account deletion requests also cancel future renewal. If you cannot access Billing, contact rcade.tullis@gmail.com for help.

Cancellation does not delete your source sets or ordinary Free access. Features requiring Plus, including new personal uploads and advanced adaptive services, may stop when paid access ends. Existing content remains subject to the storage and access terms shown in the product.

Refunds

Payments are nonrefundable except where a refund is required by law or needed to correct an improper charge. We do not offer discretionary refunds or prorated credits for unused time, partial billing periods, nonuse, a change of mind, or ordinary cancellation. This applies to initial purchases and renewals.

This policy does not limit mandatory cancellation rights, consumer remedies, payment-dispute rights, or remedies for a material failure to provide the purchased service. We correct duplicate charges, charges made in error, and charges improperly taken after a timely effective cancellation. If we permanently discontinue paid service before your paid period ends, we refund the unavailable remainder unless a greater remedy is required.

To request review, email rcade.tullis@gmail.com with the account email, charge date, and issue. Do not send full card numbers, security codes, passwords, or sensitive study material. We may request proportionate information to verify the account and transaction. Approved refunds normally return to the original payment method; the payment provider controls processing time. We explain any effect on remaining Plus access.

Renewal reminders and price changes

Billing shows the renewal date and current price. We provide required renewal reminders and subscription notices electronically. For an annual plan, the renewal reminder is scheduled about 30 days before renewal; applicable longer free or discounted trials, if offered, receive the required advance notice. Recurring plans receive an annual reminder with the price, frequency, and cancellation route.

A proposed price increase is disclosed at least 30 days before it can apply, with the old price, exact new price, interval, and earliest applicable renewal. A higher recurring charge requires your explicit authenticated acceptance of that exact price. Continued use is not consent. Acceptance does not change the current paid period or create a mid-period prorated charge. If you do not accept, renewal stops at the current paid-term boundary and Free access remains. We provide any additional confirmation or reminder required by applicable law.

Payment problems and service limits

A failed payment may receive a seven-day access grace period while payment is resolved. A failed payment does not establish a newly paid term. Update payment details through the secure billing portal. Standard Free study remains available when paid access ends.

Plus uses prepared questions, caching, storage limits, and abuse protections. Provider outages can affect new generation while prepared and standard activities remain available. Contact support about a purchased feature that materially fails to work.

Contact

CT Studio, LLC · 1605 Oak Hollow Dr, Woodway, TX 76712, United States · rcade.tullis@gmail.com.